Reference

How 77fbd Handles Your Personal Information

This Privacy Policy sets out exactly what data 77fbd collects when you open an account, make deposits via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYou can request your data anytimeBangladesh-applicable policy
77fbd How 77fbd Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to know what data we hold, request a correction or ask us to delete your account information, reach out through any of the channels below. We aim to respond to privacy-related requests within a reasonable time. Requests tied to active bKash, Nagad or Rocket transactions may require us to confirm your identity before we can act.

Live Chat Start a chat session from inside your account dashboard. Identify yourself with your registered mobile number for faster handling of data requests.
Email Support Send your data request to our support email address. Include your account username and the specific action you want taken — access, correction or deletion.
Account Settings Some data preferences — like communication opt-outs — can be managed directly from your account settings page without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency around your data are built into how the account and payment flow work at 77fbd. Below are the four main areas we want you to understand before you start using the platform.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected with OTP verification on login and on any new device. We flag unusual access — like a login from an unrecognised location — and may require re-verification before proceeding.

Data Retention

We keep account and transaction records for as long as required under applicable law. Once that period ends, or if you request deletion and no legal hold applies, data is removed from active systems.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate records, or ask for deletion. Rights vary by jurisdiction — what applies to you depends on local law and your eligible region.

Privacy Policy — Common Questions

These are the questions we hear most often about data, account privacy and how your bKash, Nagad or Rocket payment details are handled at 77fbd.

We collect your name, contact details and the mobile wallet identifier — bKash, Nagad or Rocket — you link to your account. Device and session data are also logged for security purposes.

We retain only what is needed to confirm a transaction completed and to handle any dispute. Your full wallet PIN or password is never stored on our systems at any point.

Yes. Contact us via live chat or email with your account username and we will provide a summary of the data we hold. We will verify your identity before releasing anything.

Send a deletion request through email or live chat. If no legal hold applies to your records, we will remove your data from active systems within a reasonable period after verification.

We share data only with payment processors and fraud-prevention services on a strict need-to-know basis. We do not sell your personal information to marketing companies or unrelated third parties.

The policy describes our general data practices. Whether you can use our platform at all depends on your local law and eligible region — check your jurisdiction before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.